We are seeking a Telecommunications Voice Specialist to become an integral part of our team!

Support LM and assist with managing Telecommunications hardware, software and cabling across Enterprise Telecommunications environment. Assist in day-to-day operations and maintenance of an Enterprise or site-based telecommunications system. Candidates may be required to work off-hours for system upgrades and maintenance. (Pre-planned) Prepares or ensures that appropriate network documentation exists, including operational instructions. Provides regular monitoring and voice network analysis regarding short- and long-range planning for in-house systems. Will support daily moves, adds, changes, cabling and operational break fix.

Expected skills and work experience include:

• Manage and install building infrastructure cable requirements as required by business area.
• Assist as necessary, in the creation or updating of LM Standard Operating Instructions (SOI), support documentation and policies and procedures based upon process reviews.
• Application vulnerability remediation.
• Evaluate application release levels and recommend upgrade path.
• Coordinate and deploy Voice over IP endpoints.
• Telecommunications Move, Add, Change (MAC) Coordination. Basic station configuration, frame jumper connection, site surveys, and update cable records.
• Telecommunications Basic Switch Maintenance. Check alarms, remove and replace defective equipment, endpoint troubleshooting. Maintain limited advanced replacement stock. Provide Tier 1 level endpoint break/fix.
• Knowledge of 9-1-1 and E9-1-1 regulations, private switch agreements and multi-line telephone system implementation and recurring maintenance.
• Working knowledge of carrier telecommunications technologies (e.g. PRI, BRI, ISDN, SIP and VoIP, etc.).
• Assist as necessary in outside plant work and support for the transport and transmission of carrier services.
• Demonstrated experience in Crash phone regulations, system implementation and recurring maintenance.
• Knowledge of Avaya and Cisco VoIP telecommunication systems
• Proficient with Word, PowerPoint and other MS applications.
• Familiar with Configuration Management concepts.
• Administer ITSM / Service Now network ticket queue.

Qualifications

• Minimum of three years’ experience acting as a dedicated lead technician supporting Avaya and/or Cisco Systems.
• Experience with structured cabling standards.