We are looking for a Network Analyst – Audio & Video to join our team.

Position Overview:

This position is responsible for providing Audio & Video technical support to County facilities. Incumbents coordinate and respond to service requests, assist with Cisco Webex/telepresence systems, and maintain Webex, Zoom, Google meeting applications.

Key Responsibilities:

• Provides technical support to client's employees using various telecommunications and network systems.
• Provides technical support to client's employees using Cisco telepresence end points, projectors, microphones, video monitors, video matrix systems and audio equipment.
• Coordinating with vendors and customers for AV installations or service break fix.
• Designs, configures, tests, implements, and maintains a variety of hardware, software, peripheral devices, and systems.
• Monitors and ensures systems meet business and performance needs.
• The individual will be required to be on-call after hours, weekends and holidays on a rotating schedule with other team members. The individual will also be required to work with and mentor other team members.
• Perform configuration changes as required; advance level troubleshooting.
• Technical implementation of telecommunications and network infrastructures.
• Troubleshoot technical problems with the critical systems, servers and equipment within a 24/7/365 Data Center environment, handling the more complex and critical problems. Responds to system emergencies as required.
• Performs other duties of a similar nature or level.
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Qualifications:

• Three years of professional level analyst and systems experience in a large-scale Information Technology environment.
• Minimum of two years’ experience working with Audio/Video, Webex Systems, Zoom, Google meetingApps.
• Previous experience working as an AV technician.

Preferred Experience: 

• Experience working in a Cisco network/Telecomm Environment preferred.
• Experience working with Avaya, Siemens, and/or Rolm systems a plus.
• Telecommunications systems administration principles
• Provide customer support for AV systems such as Cisco Telepresence end points, projectors, tv’s, video matrix system, Crestron systems and audio systems.
• Previous experience working as an AV technician.
• Experience with creating/modifying macros for Cisco Telepresence end points and Crestron is a plus.
• Provide customer service.
• Repair and perform preventative maintenance on systems.
• Maintain records and prepare reports.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, with matching)
• Life Insurance Plan
• PTO
• Short Term & Long-Term Disability
• Internet & Phone Allowance (for applicable roles)
• Wellness Resources (EAP)
• Pet Insurance
• Work-Life balance
• Flexible Hours
• Full-Time Permanent Positions

JW is a full-service IT Solution Provider assisting schools and private organizations with strategic and innovative IT-related projects. We take the time to learn about our clients to develop, implement, and monitor the projects to which we are contracted.  ​JW is a certified small, woman, minority-owned business through the National Minority Supplier Development Council.